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Tsuzuki Denki Contact Center solution

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Call record, voice data solutionEnglish/日本語

Call recording system was used for the purpose of preserving and managing call based evidence at once. Recently, however, stored “Voice Of Customer “(VOC) is also utilized for finding customer’s unmet needs and improving products and services.

So, it is necessary for Call recording system not only to be consistent and reliable, but also to output the information that is required when VOC is used.

Tsuzuki Denki has introduced Call Recording System with PBX for a long time. We will provide you with the best call recording system and VOC from various solution patterns.

録音、音声データ活用ソリューション

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