コンタクトセンターソリューション

CONTACT CENTER
SOLUTIONS

Contact center solutions overview

As enterprise Contact Centers are the most familiar contact points for their customers, their performance greatly affect to their corporate images.

Nowadays, the customers tend to use not only phones but also multiple ways such as Web, E-mail, and Chat to inquire contact centers.

In this situation, the roles of Contact Centers are to manage inquiry of various channels centrally, and work as the customer service representative.

Tsuzuki Denki has been providing solutions for Contact Centers of various industries for over 15 years. Additionally their scales are broad, including small one for 10 operators and large one for more than 1000 operators. With our know-how, we are contributing to the improvements of operational efficiency and fulfillment of customer satisfactions, by providing the best combinations of products of cooperating manufactures.

Now, we are helping more than 100 companies operate and maintain Contact Centers, including global companies

Contact center solution

PBX・ACD・IVR・Report Solutions

PBX・ACD・IVR・Report Solutions

Contact Centers, the windows of companies, are required to contribute to meeting Customer Satisfaction (CS), developing images of companies, and expanding proceeds through fulfilling customer’s various needs and adjusting to advanced market environment. It is also necessary for Contact Centers to achieve the goals of cost reduction and operational efficiency.
Tsuzuki Denki provides optimal solutions such as Avaya Solution that has the best business performance.

Call record, voice data solution

Call record, voice data solution

Call recording system was used for the purpose of preserving and managing call based evidence at once.
Recently, however, stored “Voice Of Customer “(VOC) is also utilized for finding customer’s unmet needs and improving products and services.

So, it is necessary for Call recording system not only to be consistent and reliable, but also to output the information that is required when VOC is used.

Tsuzuki Denki has introduced Call Recording System with PBX for a long time. We will provide you with the best call recording system and VOC from various solution patterns.

CRM Solutions

CRM Solutions

CRM system, which manages past records of operators’ reception from various channels and provide operators with accurate information immediately, is essential for Contact Centers to have efficient operations.

Additionally, through close connection to PBX or call recording equipment , CRM system is utilized for marketing based on call-reason analysis or customer attribution by retrieving call records from the past records, as well as screen pop up, click-to-dial, and screen transmission.

Tsuzuki Denki is capable of providing as total solutions including PBX and call recording.