As enterprise Contact Centers are the most familiar contact points for their customers, their performance greatly affect to their corporate images.
Nowadays, the customers tend to use not only phones but also multiple ways such as Web, E-mail, and Chat to inquire contact centers.
In this situation, the roles of Contact Centers are to manage inquiry of various channels centrally, and work as the customer service representative.
Tsuzuki Denki has been providing solutions for Contact Centers of various industries for over 15 years. Additionally their scales are broad, including small one for 10 operators and large one for more than 1000 operators. With our know-how, we are contributing to the improvements of operational efficiency and fulfillment of customer satisfactions, by providing the best combinations of products of cooperating manufactures.
Now, we are helping more than 100 companies operate and maintain Contact Centers, including global companies